Privacy Policy

Company Name: Tajore by Nohm Apparels LLP

Website: www.tajore.com

We are committed to protecting your privacy by ensuring that your personal data is handled as per compliance that protects the right to privacy as per DPDP Act 2023, for responsible data collection, usage & disclosure.

Please read the privacy policy sections below:

1. DATA COLLECTION

Personal information collected as 'data' for personalization of communications:

  • Identification information such as name, email ID & contact number
  • Demographic information such as age, gender & preferences
  • Location information such as billing address & shipping address
  • Receivers' personal information in case of gifting request
  • Body measurements for customizations of the selected garments of purchase
  • CCTV video recording of the shopping area at the studio for security reasons with the video expiry window of 30 days

2. DATA COLLECTION CHANNELS

We request personal information through multiple channels including, but not limited to, as follows:

  • When you fill any form on the website
  • When you make a purchase
  • When you register with us
  • When you subscribe to any of our service & newsletter
  • When you interact with social media platforms through comments & DMs
  • When you call us on the official numbers
  • When you whatsapp on the official numbers
  • When you send us an email
  • When you interact with any of our staff members
  • When you ask queries on any of the platforms such as social media, calls, SMS, email & WhatsApp
  • When you visit our studio/s in person
  • When you receive a gift from a well-wisher

3. DATA RETENTION

We retain and use the collected data only as long as is necessary to implement, administer, and manage your participation in our services or as required to comply with legal or regulatory obligations, including under tax and security laws, and also for communication purposes in the future to invite your participation to avail our services. 

4. COOKIE POLICY

Cookies are captured to help in enhancing your browsing experience by capturing your interactions on the website, to improve the form & functionality. You can refuse cookies' captures by changing settings in your browser. However, certain features of the website may affect your browsing experience.

5. DATA USAGE

The data provided to us by you will be used for the following:

  • To process & fulfill the purchase orders
  • To prevent any fraudulent activities that risks the security measures
  • To communicate information related to the process from purchase to delivery to loyalty program
  • To personalize & improve the shopping experience
  • To communicate the promotional offers through calls, emails, SMSs, WhatsApp & others with your consent
  • To provide support related to any query about interacting with us

6. DATA SHARING

That data may be shared with third-parties, who are contractually & legally obligated to protect the data, ONLY in the following cases:

  • Payment service providers to complete the purchase process
  • Marketing communications service providers for all intended purposes
  • Shipping & delivery service providers for the fulfilment of the order delivery
  • Professional legal advisors such as lawyers & auditors, for compliance & dispute resolution
  • Law enforcement agencies as on when required
  • ITES service providers for providing resolutions related to orders & deliveries
  • Business transfers special cases such as mergers, acquisitions, reorganizations & relocations
  • Consumer regulatory bodies as on when needed for resolutions

7. DATA SECURITY MEASURES

Any or every data shared by you is protected under The Digital Personal Data Protection Act 2023, and in compliance to which the systems prohibit unauthorized access via a robust system including anti-virus, anit-malware, aniti-ransomware & two-factor authentication systems.

8. YOUR DATA RIGHTS AS GOVERNED BY DPDP ACT 2023

  • Right to access: You can request a summary of your personal data, the purposes for which it is being processed, and who it has been shared with
  • Right to correction: You can request the correction or completion of inaccurate or incomplete personal data
  • Right to erasure: You can request the deletion of your personal data once it's no longer necessary for the purpose it was collected
  • Right to withdraw consent: You can withdraw your consent for data processing at any time
  • Right to nominate: In case of death or incapacity, you can nominate another person to exercise your data rights on your behalf
  • Right to grievance redressal: You have the right to raise concerns with the data fiduciary and, if unresolved, with the Data Protection Board of India 

9. GRIEVANCE REDRESSAL MECHANISM

In compliance with DPDP Act 2023 & Section (4) 4 of Consumer Protection Rules (E-Commerce) 2020, we have appointed a dedicated Client Relationship Manager as the Grievance Redressal Officer for addressing the client or customer grievances over the email support@tajore.com and it will be addressed within 48 hours upon receiving the grievance on email.

10. POLICY UPDATION

We will update the privacy policy terms from time-to-time as per the direction & amendments announced by the regulatory bodies of India.

LEGAL COMPLIANCES & BEST PRACTICES

  • Consent: We rely on your freely given consent at the time you provided your personal data to us. You may withdraw and/or modify your consent at any time by contacting us at support@tajore.com
  • Data Protection: Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • Data Security: The Digital Personal Data Protection Act 2023
  • Consumer Protection: Section (4) 4 of Consumer Protection Rules (E-Commerce) 2011